Job Explanation
  • Anonymity: A good mystery shopper is always anonymous. A mystery shopper should be able to visit the same location a number of times without being detected by the store staff. As a mystery shopper you will not take any forms into the store or take notes when they are visible during the shopping trip. Once a person is identified in one store their participation in the program will end.

  • Dependability: A mystery shopper must complete their assignments as scheduled and submit the report within the company guidelines. Other required paperwork such as expenses, payroll, and availability must be submitted on time. Mystery shoppers will be required to check weekly communication by e-mail or voice mail to keep current with any updates and/or changes.

  • Accuracy: Reports provided by the mystery shopper must accurately reflect the shopping experience. Providing the names of the employees you interact with is an important part of the job. If needed the shopper must be able to recall a specific interaction with an employee and provide us with further information regarding the experience. The mystery shopper is required to double-check all reports prior to submitting, ensuring they contain truthful information.

  • Availability: Once you submit your report it is reviewed for accuracy before being sent to the retail store. A mystery shopper should be available for their office staff to reach them during daytime hours to discuss the submitted report if needed.

  • Scheduling of shops: We schedule our shops from 9am - 9pm seven days a week. Shoppers are sent a written schedule in 6-8 week blocks that are sent out 7-10 days before they start. All shoppers are assigned to shop on specific days and during one of the following time frames. A= 9am - 11:59am, B= 12pm-3:59pm, C= 4:00pm - 6:59pm, D= 7:00pm-9pm. The days and time frames vary from week to week and would require you to have a flexible schedule.

  • Training Required: All shoppers must complete a paid training process that consists of one eight hour day.The day immediately following will consist of utilizing your home computer and communicating with an office staff member over a 6 to 8 hour period performing various tasks. An additional 6 to 8 hours will be spent in the field performing practice shops. All training is paid at the local minimum wage amount. The first two training days are normally scheduled during the weekdays and are conducted between the hours of 8:00am and 6:00pm on back to back days. Training classes are scheduled throughout the United States and Canada on a on regular basis.

  • Objectivity: To ensure every employee is evaluated equally there are very clear guidelines by which every employee is evaluated. Our guidelines clearly state that every employee must be assessed equally and fairly by all Mystery Shoppers.

  • Conflict of Interest. We ask that you do not accept a mystery shopping assignment for a company where you or a family member are currently working or have previously worked. Having worked there you may not be as objective as you need to be. If you discover that you have a family member or close personal friend that works for a company that we shop please inform your supervisor immediately.

  • Wage: We pay by the hour and issue checks on a weekly basis. Our current wage rate varies from city to city. We offer direct deposit for those shoppers that are interested.

  • Expenses: We reimburse mileage minus the first 20 miles/kilometers. We do not reimburse you for anything purchased in the store. If an over night is required, the company will reimburse for a pre approved hotel and provide a meal allowance.

  • Hours: We do not guarantee any hours as all shoppers are classified as part time project employees. Currently our shoppers average between 4-12 hours per week. As a part time project employee you are not eligible for benefits.

  • Drug Screening: The company that is seeking employees has a drug-free workplace policy. This means that if you are offered employment, the offer will be contingent on your taking and passing a drug screen (urinalysis or oral fluid) in order to begin work. The company will pay for the costs of the test. (This does not apply to applicants in Canada.)

  • Work Authorization : You will be required to prove you are legally able to work in the United States. Click here to view the form. (This does not apply to applicants in Canada.)

  • Internet Connection: WebTV is not compatible with our system, please apply using a computer. Our system is only compatible with Internet Explorer 8 or Firefox 3.


Browser Requirements
Internet Explorer 8
Firefox 3

 

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